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Towson, MD ~25mi Radius

Professional Summary

Highly organized and results-driven Office Manager with 13+ years of experience supporting C-level executives, managing office and warehouse operations, and driving cost-saving initiatives. Skilled in procurement, logistics, inventory control, vendor relations, and staff training. Recognized for streamlining workflows, improving customer satisfaction, and ensuring compliance with safety and operational standards. Virginia Notary Public with advanced proficiency in database management, QuickBooks, SAP Ariba, Coupa, Workday, eVA, Xcelerator, Slack, and Microsoft 365.

Open-minded and adaptable professional seeking a position where I can contribute my skills while continuing to learn and grow. I thrive in diverse environments, welcome new perspectives, and approach challenges with creativity and flexibility. My goal is to bring a positive, solution-oriented mindset to a team that values collaboration, innovation, and continuous improvement.

Core Skills and Tools

Management & Operations: Office/Warehouse Management • Procurement & Contract Administration • Vendor Negotiation • Scheduling & Logistics • Budget Optimization

Administration: Document Control • Payment Tracking • Inventory Processing • Customer Service Excellence • Team Building & Training • Safety Compliance • Office Tech Aid • 64 WPM

Technology: QuickBooks (Desktop/Online) • SAP Ariba • Coupa • Workday • eVA • Xcelerator • Slack • Microsoft 365

Certifications: Virginia Notary Public • CPR & AED Certified

Professional Experience

Safety/Jan-San Distribution | Office/Warehouse Manager | Hybrid | Nov 2012 – Present

Reduced customer loss by 8% through improved vendor and manufacturer relations.
Cut office supply costs by 50% via competitive sourcing and contract negotiations.
Decreased uncontrolled payment activity 16% by creating a client payment monitoring system.
Oversaw all incoming/outgoing paperwork (invoices, POs, bids, returns, contracts) in QuickBooks.
Coordinated with IT and senior leadership to resolve operational disruptions quickly.
Adapted sales approach during the pandemic by producing and editing product showcase videos.
Scheduled and supervised shipping/receiving to meet strict delivery timelines.
Maintained building operations by coordinating repairs and inspections with property management.
Implemented safety procedures to minimize workplace incidents.
Recruited, onboarded, and trained cross-department staff, providing ongoing professional resources.

3PL Logistics | Dispatcher/Customer Service | Remote | Jul 2023 – Jul 2024

Handled high-volume multi-line calls while reducing customer wait times.
Redirected drivers and resolved delivery failures using Xcelerator routing and GPS systems.
Served as liaison between 13 pharmacies, 1,500 drivers, and hospice staff across four time zones.
Processed and tracked prescription orders and hospice equipment deliveries.
Maintained professionalism during sensitive situations (hospitalizations, loss of life).
Collaborated with 27 dispatchers nationwide via Microsoft 365 to ensure operational continuity.

Substance Abuse Rehabilitation Center | Administrative Assistant II | On-Site | Jul 2008 – Aug 2012

Streamlined patient charting and urine screening processes with management, improving efficiency.
Redesigned outpatient program materials, lowering production costs.
Maintained confidentiality with clients at all stages of recovery.
Managed records, proofread documents, prepared reports, and handled invoicing.
Supported conflict resolution in group therapy settings.
Submitted treatment reports to courts, social workers, and related agencies.
Provided family support and education/prevention options to involve them in the recovery process.